Privacy policy

Focus on Feet

Effective Date: September 2025

________________________________________

Our Commitment to Your Privacy

At Focus on Feet, we are committed to protecting your privacy and ensuring that your personal and medical information is handled safely, securely, and in accordance with applicable laws.

________________________________________

1. What Information We Collect

We may collect the following information:

• Personal Details: Name, date of birth, address, telephone number, and email address

• Health Information: Medical history, treatment notes, GP information, and any other relevant healthcare data

• Appointment and Payment Details

________________________________________

2. Why We Collect This Information

We collect your information to:

• Provide appropriate and effective chiropody/foot care treatment

• Maintain accurate medical records

• Contact you regarding appointments or follow-up care

• Process payments

• Comply with legal and professional obligations

________________________________________

3. Who We Share Your Information With

We will only share your information when necessary and in accordance with the law. This may include:

• Other healthcare professionals involved in your care (with your consent)

We will never sell your data or use it for marketing without your explicit permission.

________________________________________

4. How We Store and Protect Your Information

We take appropriate steps to safeguard your information:

• Paper records are stored securely

• Electronic records are protected by passwords

• Access is limited to authorised staff only

________________________________________

5. Your Rights

You have the right to:

• Request access to your records

• Correct inaccurate information

• Request the deletion of data (subject to legal or clinical requirements)

• Withdraw consent to use your data (where consent is the basis for processing)

Please contact us in writing to exercise these rights.

________________________________________

6. How Long We Keep Your Information

We retain your records for at least 8 years after your last treatment (or until a child patient turns 25, whichever is later), as required by professional healthcare regulations.

________________________________________

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

Focus on Feet

30 Hall Croft, Shepshed, LE12 9AN

Phone: 01509 270012

Email: hello@focusonfeet.co.uk